Oakville, Ontario

We currently hiring a Bilingual Customer Service Representative for a client, a Manufacturing company located in Oakville. This role is fully remote with a payrate of $24.00 per hour. This is a 4-month contract.Responsibilities:Document customer and channel interactions and enter descriptive information online in order toProvide history and track issue resolutionResolve or make business decisions on escalated and complex questions while referencing multipleTroubleshoot and assist customers on websites and systemsTrack trends and identify streamlined processes for customer, channel and product concerns andInform/provide feedback to appropriate departments or unitsQualifications:Bilingualism in French and English is a mustCustomer service experience with strong negotiation, communication, and listeningskillsExperience in a Call Center and/or in the financial industry is ideal but not required.Ability to remain seated for long periods of time to perform telephone work in ahigh-volume call center environmentA conducive, private in-home workspace is required to protect company and customer informationStable, high-speed internet is requiredCan make 25-35 calls a dayThe work day has 3 rotating shifts 8:30am-5pm, 9am-5:30pm & 9:30-6pmB6602